Job Summary:
We are seeking a highly motivated and experienced professional to manage public complaints raised on digital media in the Digital Media Wing of the Government of Pakistan. The successful candidate will be responsible for handling and resolving complaints, developing strategies to improve public engagement, and ensuring timely responses to digital media queries.
Key Responsibilities:
Manage and respond to public complaints raised on digital media platforms (social media, email, etc.)
Develop and implement strategies to improve public engagement and complaint resolution
Analyze digital media trends and provide insights to senior management
Collaborate with relevant departments to resolve complaints and issues
Ensure timely and effective communication with the public through digital media
Monitor and report on digital media sentiment and public opinion
Develop and maintain a database of complaints and resolutions
Provide training and guidance to junior staff on digital media complaint handling
Requirements:
16 years of education (Master's degree) from an HEC-recognized university with at least 2nd division (50% and above)
3 years of post-qualification experience in handling public complaints on digital media in a private or public sector organization
Excellent communication, analytical, and problem-solving skills
Strong knowledge of digital media platforms and trends
Ability to work under pressure and meet deadlines
Proficiency in MS Office and digital media management tools
Desirable Qualities:
Experience in customer service or public relations
Knowledge of government policies and procedures
Familiarity with digital media analytics tools
Certification in digital marketing or social media management
Eligibility Criteria:
What We Offer:
Competitive salary and benefits package
Opportunity to work with a dynamic team
Professional development and growth opportunities
Recognition and reward for outstanding performance
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