About the Company:

Are you interested in working for a Global Leader in E-commerce? Are you excited about working on highly scalable platforms and applications that are accessed by millions of users every day? If so, read on to find out more about the opportunity.

Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development. Let’s build the future of mobile telecommunications together!

About Rakuten Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.5 billion members around the world. The Rakuten Group has over 27,000 employees, and operations in 30 countries and regions. For more information 

Responsibilities:

• Work in the capacity of a trusted advisor for our customers to gather requirements and identify opportunities with existing and new customers.
• Partner Sales/Account Managers to understand customer pain points and conduct white board network architectural reviews in addition to conducting presentations on Rakuten Symphony’s OSS products (Service Assurance, Site Management and Orchestration).
• Partner with Sales and Product Teams to respond to and own RFP/RFQs.
• Provide feedback to Product Management and Engineering.
• Keep up-to-date on competitive solutions, products, and services.
• Support the entire pre-sales and sales process from Prospecting to PO.
• Perform POC, lab trials, product demos, and solutions integration/validation.
• Be responsible and accountable to write the Technical Solution documents for customer engagements.
• Collaborate with the Sales team to facilitate the progress of new opportunities from the business and technical point of view.
• Participate in webinars and events providing insight into Rakuten OSS Solutions and products.

• Collect, document, and prioritize technical constraints, workarounds, and functional and non-functional requirements.

  
  Requirements:

• Must-have demonstrable skills & expertise.
• Exceptional verbal and written communication, organization, and presentation skills.
• Hands-on Experience in Telecom OSS Domain for Mobile Operators/Telecommunication Vendors and OSS products (Service Assurance, Site Management and Orchestration).
• Exposure to Public clouds (GCP, Azure, and AWS).
• Experience and thorough understanding of DBaaS, PaaS, IaaS is plus.

• 
  
   

• RAKUTEN SHUGI PRINCIPLES:

• Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.
•