Description:

As a Senior Service Delivery Engineer, you will be responsible for overseeing the successful implementation and delivery of services to clients. You will collaborate closely with cross-functional teams to ensure the deployment and integration of solutions that meet client requirements and expectations. Your role will involve managing project timelines, resolving technical issues, and providing ongoing support to ensure service excellence and customer satisfaction. You will play a critical role in driving efficiency, quality, and operational excellence in service delivery processes.

Responsibilities:

• Lead the implementation and delivery of services, ensuring adherence to project timelines and client expectations.
• Collaborate with sales, engineering, and support teams to design and deploy solutions that meet client needs and objectives.
• Provide technical expertise and support during project implementation, troubleshooting issues and ensuring resolution.
• Develop and maintain relationships with key stakeholders, acting as the primary point of contact for service delivery.
• Monitor service performance metrics, analyze data, and identify areas for improvement to enhance service quality and efficiency.
• Stay updated on industry trends and best practices in service delivery and technology solutions.

Requirements:

• Proven experience in service delivery, project management, or technical consulting roles.
• Strong technical background with knowledge of IT infrastructure, cloud services, and enterprise software solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and with clients.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Bachelor’s degree in Computer Science, Information Technology, or a related field; relevant certifications (e.g., PMP, ITIL) preferred.